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Customer Collections Technician - RPU

Rochester Public Utilities is seeking applications for a Customer Collections Technician. RPU, a division of the City of Rochester, MN, is the largest municipal utility in the State of Minnesota.

This position processes the collection functions associated with customer accounts, applies the rules to be used for setting up payment arrangements, and assists with the management of the third-party collection process with outside agencies. This opportunity s a limited-term opportunity anticipated for up to 12 months.

Minimum qualifications:
High school diploma or equivalent GED and a minimum of two (2) years experience in managing accounts receivable and collections with an emphasis on customer service.

Desirable Qualifications

  • Post-secondary education in accounting, business, finance, communications or related field.
  • Experience interacting with a highly diverse customer population.
  • Experience with additional languages utilizing both oral and written communications proficiently.
  • Experience with Cayenta Customer Information System (CIS) and/or other Customer Relationship Management (CRM) software.
Starting wage is $25.35 per hour. Applications submitted by May 9, 2021, will receive priority consideration.

For more information and to apply online, please visit our website: https://www.rochestermn.gov/government/departments/human-resources/employment.

Posted: Thursday, April 29, 2021

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