Self-Study

MBAexpress: Key Concepts of Performance Management - V 2.0 | BUNDLE (6 Courses)

MBAexpress provides essential business savvy over the course of 6 1-hour online learning modules.

-Balanced Scorecard V 2.0: Balanced Scorecard is a performance measurement framework that added strategic non-financial performance measures to traditional financial metrics to give managers and executives a more 'balanced, view of organizational performance.
-Business Process Improvement V 2.0: This course will discuss ways to improve your business processes to make them more efficient and better for your organization and customer.
-Effective Change Management V 2.0: This course will discuss various methods and ideas to consider in helping you navigate the turbulent waters when dealing with change.
-Excellent Customer Service V 2.0: Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.
-Leading Up: Partnering With Your Boss - V 2.0: Learn how to use your skills to help advance your career while making your boss look great.
-Project Management V 2.0: This course will discuss the project management process from building a business case and planning, to execution and managing your team.

Major subjects

• Discuss in-depth the four sectors of the balanced scorecard (financial, customer, business process, learning & growth).
• Articulate the value that a balanced scorecard brings to an organization.
• Discuss the value of identifying a small number of strategic objects for each perspective.
• Benefits of Lean.
• Lean in a service organization.
• Flow organization.
• Reducing costs.
• Maximizing productivity.
• Minimizing waste and re-work.
• Best practices.
• The lean business.
• Value and value stream.
• Pursuit of perfection.
• Employee empowerment.
• Different personality traits and how they might react during a time of change.
• The five change management principles.
• 8 step change model.
• The Murphy plow story.
• Internal vs external customer service.
• Servicing customers well.
• Customer needs & wants.
• Benefits of leading up.
• Know your personal SWOTS.
• Establishing credibility and trust.
• What you need to know about your boss.
• What you need to know about your company.
• What you should be prepared to do.
• Initiating a project.
• Planning.
• Executing.
• Monitoring.
• Closing.
• Ten project management knowledge areas.
• The Triangle of Truth.
• Change management in project management.

Learning objectives

• Recognize how the balanced scorecard helps to align business activities to the vision and strategy of the organization.
• Identify the key characteristics of the Balanced Scorecard.
• Identify the four sectors of the Balanced Scorecard.
• Define business process improvement.
• Identify 14 steps to business process improvement.
• Recognize the benefit of Lean business.
• Identify 3 pillars of lean.
• Identify different methods in dealing with change.
• Recognize the importance for continuously evolving.
• Contrast the differences between imposed and designed change.
• Identify how to get employees to BUY into change.
• Describe Kotter's 8 Step Change Model.
• Define excellent customer service.
• Identify skills needed for excellent customer service.
• Describe how best to serve your external customers.
• Describe how best to serve your internal customers - your boss, departments, and your employees.
• Define leading up.
• Identify techniques to develop the trust and buy-in needed.
• List the benefits of leading up.
• Identify five steps to leading up.
• Identify the parts of the project management process.
• Recognize the importance of considering Personality Styles when assembling project teams.
• Identify the five groups of process management.
• Recognize how project management applies to accountants.

Who should take this program?

• CPAs, corporate finance teams, business leaders and other financial professionals.

Pricing

26SI-0211: MBAexpress: Key Concepts of Performance Management - V 2.0 | BUNDLE (6 Courses) (Self-Study) | Standard Member Fee	$150.00
26SI-0211: MBAexpress: Key Concepts of Performance Management - V 2.0 | BUNDLE (6 Courses) (Self-Study) | Standard Nonmember Fee	$180.00

MNCPA members save $30.00. Become a member.

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