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MBAexpress: Excellent Customer Service (Self-Study)

Code: JI9NOC

Date Valid for one year from purchase date
Format Self-Study (On-Demand)
CPE credits CPE 1.0
Field(s)
of study
Communications and Marketing - Non-Technical (1.0)
Fees
Standard member fee $35.00
checkmarkStandard nonmember fee $45.00

Members: Please log in to receive member fee.

Description

What does excellent customer service mean to you? Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.

Who should take this program?

CPAs, corporate finance teams, business leaders and other financial professionals

Major subjects

  • Internal vs. external customer service
  • Servicing customers well
  • Customer needs and wants

Learning objective(s)

  • Define excellent customer service
  • Identify the finance department's product
  • Identify the finance department's customers
  • Serve their customers well
  • Identify skills for excellent customer service

Notes:

Course code Code JI9NOC
Sponsor AICPA
NASBA ID#: 112891
Level Basic
Format Self-Study (On-Demand)
Prerequisites Prereq. None
Advance
prep
None