Technical Support and Help

Technical support information is different for each webinar sponsor. Please select your sponsor below.

Minnesota Society of CPAs (MNCPA)
Business Professionals’ Network, Inc. (ACPEN)
CalCPA Education Foundation
CPA Crossings, LLC
K2 Enterprises
Surgent

Minnesota Society of CPAs (MNCPA)

  • For registration or login help, call the MNCPA at 952-831-2707 or 1-800-331-4288. Phones are staffed from 7:30 a.m. to 5:00 p.m. Central Time on Monday through Friday and from 7:30 a.m. to noon on Fridays during the summer months. You can also send an email to customerservice@mncpa.org.
  • For technical support, call GoToTraining at 1-800-263-6317.

Business Professionals’ Network, Inc. (ACPEN)

  • For all questions and technical support, call the ACPEN Help Desk at 877-602-9877. The Help Desk is available to assist you 7 a.m. - 7 p.m. CST or 30 minutes prior to the start of a webinar.
  • You can also send an email to help@acpen.com. You will receive a response within one business day.

CalCPA Education Foundation

  • For registration or login help, call CalCPA Education Foundation at 1-866-928-8915. The helpline is available weekdays from 7 a.m. to 7 p.m. Central Time. If you need assistance outside these times, you can call and leave a voicemail message. Or, submit a question via CalCPA Education Foundation's online help form.
  • For technical support, call 1-866-702-3278. Technical support is available weekdays from 7 a.m. to 7 p.m. Central Time.

CPA Crossings, LLC

  • For login or audio help, call CPA Crossings at 1-877-370-2220. Select option 1 for the webinar hotline. The hotline is available weekdays from 7 a.m. to 7 p.m. Central Time and during webinars. If you need assistance outside these times, you can call and leave a voicemail message.
  • For technical support, call WebEx at 1-866-229-3239. Select option 1 and then option 1 again. Be sure to have the meeting ID # available and let them know that the WebEx site is cpacrossings.webex.com.

K2 Enterprises

  • For login help, call K2 Enterprises at 888-542-9390, visit K2's website or send an email to webinar@k2e.com.
  • For technical support, call GoToWebinar at 1-800-263-6317, option 1.

Surgent

  • For login help and technical support, call Surgent at 1-800-778-7436 or send an email to info@surgent.com. Phones are staffed from 7:30 a.m. to 4 p.m. Central Time on Monday through Thursday and 7:30 a.m. to 3 p.m. Central Time on Friday.

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