20WI-0161: Effective Business Communications (Webinar)

If you have questions about this event, please call us at 952-831-2707.

Monday, July 6, 2020
9:30am - 1:30pm Central Time
4 CPE (4 non-technical)

Miscommunication is costly. It causes significant financial and emotional losses to a firm. Vague answers create numerical errors, inaccurate financial data, hurt feelings and tension within an office environment. Join this webcast to learn how positive language is not a "warm and fuzzy" concept, but rather an important communication tool for yourself and your firm. Using the right word choices make you a more effective manager and communicator. We also look at the role leaders play in workplace communication and examine communication skills for discussion leaders. A leader's ability to communicate greatly reduces misunderstandings in the workplace and significantly improves project management. This webcast discusses how to: Eliminate wordiness, redundancy and obscure language from writing. Produce documents that are clear and concise. Produce written communications that are positive and confident.

Major subjects

• The power of professional language in business writing
• Communication and work teams
• Communication for leaders
• Difficult communication

Learning objective(s)

• Identify five techniques to make your language more positive and professional.
• Recognize the importance of descriptive language.
• Recall how using certain words can help avoid misinterpretation and misunderstandings.
• Recognize the common types of difficult communication patterns found in the workplace and how to cope with these situations.
• Identify and cope more effectively with hostile communication patterns.
• Recognize the communication patterns that occur before and during the formations of teams.
• Identify the role of conflict in work teams and approaches for dealing with the conflict.

Who should take this program?

N/a

Fees

Standard Member Fee	$179.00
Standard Nonmember Fee	$219.00