We recently updated our systems. If something isn’t working quite right, please tell us about it.

21WA-3688: Building Our Immunity to People's Negativity: Maximizing Teamwork & Customer Relations (Webinar)

Date Saturday, December 18, 2021
Time 9:00am - 10:10am
Central Time
Location Online
CPE credits CPE 1.0
Field(s)
of study
Personnel/Human Resources - Non-Technical (1.0)
Fees
Standard Member Fee $39.00
Standard Nonmember Fee $39.00
Register Me     Register Multiple

Firm administrators: Please log in before starting the employee registration process.

Description

Other people's negativity, whether it's from disgruntled customers, grumpy coworkers or challenging family members, can drain our energy and bring us down. Changing other people is hard, but we do have the power to change the situation by how we respond. This dynamic program uses Tina's proprietary five-step "Immunity to Negativity Formula" to show people how they can use simple tools to help them stay calm and choose to respond as their best self. This is a key skill we can build to optimize our customer service, teamwork, and relationships while enjoying less stress and frustration.

Who should take this program?

All

Major subjects

  • Emotional Intelligence
  • Management Skills
  • Teamwork
  • Customer Relations

Learning objective(s)

  • How to PREPARE our mindset ahead of time to make it easier to stay positive in the moment
  • How to PRACTICE on the easy stuff so we get better at staying calm
  • How to PAUSE & NOTICE in the moment so we can avoid reacting and feeling stressed
  • How to make it easier to CHOOSE the best response for ourselves, the other person, and our team

Notes:

Course code Code 21WA-3688
Sponsor Business Professionals' Network, Inc.
NASBA ID#: 107810
Level Basic
Format Group Internet Based
Prerequisites Prereq. None
Advance
prep
None
Register Me     Register Multiple

Firm administrators: Please log in before starting the employee registration process.