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21WA-3839: Using Emotional Intelligence to Communicate Effectively (Webinar)

Date Thursday, December 30, 2021
Time 1:00pm - 3:05pm
Central Time
Location Online
CPE credits CPE 2.0
Field(s)
of study
Communications and Marketing - Non-Technical (2.0)
Fees
Standard Member Fee $79.00
Standard Nonmember Fee $79.00
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Description

We've all had it happen. You say something, and what you say is misinterpreted and blown out of proportion. We've found ourselves frustrated and angry and discouraged. During this interactive session, we'll identify four main communication preferences to help you simplify interactions in an effective and clear manner. You'll learn more about your own style and the styles of your teammates and the ways these styles clash and complement one another. Finally, and most importantly, we'll discuss things you can do to be more effective across communication styles.

Who should take this program?

Any employee who wants to improve communication with team or clients

Major subjects

  • The difference between perception and behavior
  • The behaviors of different styles
  • The communication needs of different styles
  • Ways to read other styles and preferences
  • Styles under conflict
  • Ways to adapt to be more effective with other styles

Learning objective(s)

  • Identify their primary communication style
  • List clues people about their style
  • Provide the main communication need based on someone's style
  • Identify 3 ways they can be more effective with people of other styles

Notes:

Course code Code 21WA-3839
Sponsor Business Professionals' Network, Inc.
NASBA ID#: 107810
Level Intermediate
Format Group Internet Based
Prerequisites Prereq. None
Advance
prep
None
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