MNCPA is here for you.
Let us know how we can help.

22WA-3768: Building Our Immunity to People's Negativity: Maximizing Teamwork & Customer Relations (Webinar)

If you have questions about this event, please call us at 952-831-2707.

Date Monday, December 12, 2022
Time 2:00pm - 3:10pm
Central Time
Location Online
CPE credits CPE 1.0
Field(s)
of study
Personnel/Human Resources - Non-Technical (1.0)
Fees
Standard Member Fee $39.00
Standard Nonmember Fee $39.00

Description

Other people's negativity, whether it's from disgruntled customers, grumpy coworkers or challenging family members, can drain our energy and bring us down. Changing other people is hard, but we do have the power to change the situation by how we respond. This dynamic program uses Tina's proprietary five-step "Immunity to Negativity Formula(TM)" to show people how they can use simple tools to help them stay calm and choose to respond as their best self. This is a key skill we can build to optimize our customer service, teamwork, and relationships while enjoying less stress and frustration.

Who should take this program?

All

Major subjects

  • Emotional Intelligence
  • Management Skills
  • Teamwork
  • Customer Relations

Learning objective(s)

  • How to PREPARE our mindset ahead of time to make it easier to stay positive in the moment
  • How to PRACTICE on the easy stuff so we get better at staying calm
  • How to PAUSE and NOTICE in the moment so we can avoid reacting and feeling stressed
  • How to make it easier to CHOOSE the best response for ourselves, the other person, and our team

Notes:

Course code Code 22WA-3768
Sponsor Business Professionals' Network, Inc.
NASBA ID#: 107810
Level Basic
Format Group Internet Based
Prerequisites Prereq. None
Advance
prep
None

If you have questions about this event, please call us at 952-831-2707.

view cart

Search CPE catalog

Event code
Keyword

Advanced search
View all CPE programs