22WC-1079: How to Respond to an Upsetting or Critical Email (Webinar)
If you have questions about this event, please call us at 952-831-2707.
Thursday, January 12, 2023
1:00pm - 2:00pm Central Time
1 CPE (1 non-technical)
It's happened to all of us. We open our inbox in a calm frame of mind and then, Pow! We read an email that sets our blood boiling. Whether the email is critical, insulting, or just plain upsetting, we feel shaken and tempted to bite back. In this program, you will learn strategies for dealing with upsetting emails so that you keep your cool and retain relationships. We will review the process of responding (or not responding) to the email as well as tips about managing our emotions.
Major subjects
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Business communication
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Emotional intelligence
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Human resources
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Practice management
Learning objective(s)
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Identify the core principles of responding to upsetting emails.
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Analyze the motivations of the writer of an upsetting email.
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Master a four-step process to responding appropriately to a critical email.
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Know when not to respond.
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Learn tools for mastering the feelings that an upsetting email evokes
Who should take this program?
CPAs, financial professionals and staff.
Fees
Our records indicate
you are a
nonmember.
If you register, you will be charged
$49.00
(Standard Nonmember Fee).
Members: Please
log in
to receive member fee.
|
Standard Member Fee |
$39.00
|
 Standard Nonmember Fee |
$49.00
|
