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22WC-1079: How to Respond to an Upsetting or Critical Email (Webinar)

If you have questions about this event, please call us at 952-831-2707.

Date Thursday, January 12, 2023
Time 1:00pm - 2:00pm
Central Time
Location Online
CPE credits CPE 1.0
of study
Communications and Marketing - Non-Technical (1.0)
Standard Member Fee $39.00
Standard Nonmember Fee $49.00


It's happened to all of us. We open our inbox in a calm frame of mind and then, Pow! We read an email that sets our blood boiling. Whether the email is critical, insulting, or just plain upsetting, we feel shaken and tempted to bite back. In this program, you will learn strategies for dealing with upsetting emails so that you keep your cool and retain relationships. We will review the process of responding (or not responding) to the email as well as tips about managing our emotions.

Who should take this program?

CPAs, financial professionals and staff.

Major subjects

  • Business communication
  • Emotional intelligence
  • Human resources
  • Practice management

Learning objective(s)

  • Identify the core principles of responding to upsetting emails.
  • Analyze the motivations of the writer of an upsetting email.
  • Master a four-step process to responding appropriately to a critical email.
  • Know when not to respond.
  • Learn tools for mastering the feelings that an upsetting email evokes


Course code Code 22WC-1079
Sponsor CalCPA Education Foundation
NASBA ID#: 104822
Level Overview
Format Group Internet Based
Prerequisites Prereq. None

If you have questions about this event, please call us at 952-831-2707.

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