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24WA-2947: Navigating Difficult Conversations with Clients (Webinar)

If you have questions about this event, please call us at 952-831-2707.

Monday, June 17, 2024
9:00am - 10:10am Central Time
1 CPE (1 non-technical)

Alternate dates & more options

  • Wednesday, July 24, 2024 - Webinar
  • Tuesday, August 6, 2024 - Webinar
  • Wednesday, August 28, 2024 - Webinar
  • Wednesday, September 4, 2024 - Webinar
  • Saturday, September 14, 2024 - Webinar
  • Tuesday, September 24, 2024 - Webinar
  • Monday, October 7, 2024 - Webinar
  • Friday, October 25, 2024 - Webinar
  • Friday, November 8, 2024 - Webinar
  • Tuesday, November 19, 2024 - Webinar

When you're working with clients, it's not always smooth sailing (though we wish it was). Often we need to have difficult conversations. Whether it's to overcome objections, negotiate a new contract, or manage a conflict, these conversations can be navigated successfully with the right tools. This workshop gives you those tools and an understanding how how the human mind works when it comes to processing communication in difficult situations.

Major subjects

  • Communication
  • Negotiation
  • Conflict
  • Persuasion
  • Management
  • Leadership
  • Customer Service

Learning objective(s)

  • Understand the types of conflict and complaints that come your way and how to adjust your communication to each
  • Learn tips for diving into the root of a conflict by asking strategic questions to help you better navigate when obstacles arise
  • Gain a three-step framework for helping you structure your messaging during almost any difficult situation

Who should take this program?

Business Professionals

Fees

Our records indicate you are a nonmember. If you register, you will be charged $39.00 (Standard Nonmember Fee). Members: Please log in to receive member fee.
Standard Member Fee $39.00
checkmark Standard Nonmember Fee $39.00

More program information

Location Online
Area
of study
Personal development
Field(s)
of study
Communications and Marketing - Non-Technical (1.0)
Level Overview
Format Group Internet Based
Sponsor Business Professionals' Network, Inc.
NASBA ID#: 107810
Prerequisites Prereq. None
Advance
prep
None
Cancellation
policy
Receive a full refund if you cancel at least four business days before the event start date. Learn more

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If you have questions about this event, please call us at 952-831-2707.