Webinar

Navigating Difficult Conversations with Clients

If you have questions about this event, please call us at 952-831-2707.

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When you're working with clients, it's not always smooth sailing (though we wish it was). Often we need to have difficult conversations. Whether it's to overcome objections, negotiate a new contract, or manage a conflict, these conversations can be navigated successfully with the right tools. This workshop gives you those tools and an understanding how how the human mind works when it comes to processing communication in difficult situations.

Major subjects

• Communication
• Negotiation
• Conflict
• Persuasion
• Management
• Leadership
• Customer Service

Learning objectives

• Understand the types of conflict and complaints that come your way and how to adjust your communication to each
• Learn tips for diving into the root of a conflict by asking strategic questions to help you better navigate when obstacles arise
• Gain a three-step framework for helping you structure your messaging during almost any difficult situation

Who should take this program?

• Business Professionals

Pricing

Our records indicate you are a nonmember. If you register, you will be charged $39.00 (Standard Nonmember Fee). Members: Please log in to receive member fee.