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22WA-3864: Building Our Immunity to People's Negativity: Maximizing Teamwork & Customer Relations (Webinar)

If you have questions about this event, please call us at 952-831-2707.

Saturday, December 17, 2022
10:00am - 11:10am Central Time
1 CPE (1 non-technical)

Other people's negativity, whether it's from disgruntled customers, grumpy coworkers or challenging family members, can drain our energy and bring us down. Changing other people is hard, but we do have the power to change the situation by how we respond. This dynamic program uses Tina's proprietary five-step "Immunity to Negativity Formula(TM)" to show people how they can use simple tools to help them stay calm and choose to respond as their best self. This is a key skill we can build to optimize our customer service, teamwork, and relationships while enjoying less stress and frustration.

Major subjects

  • Emotional Intelligence
  • Management Skills
  • Teamwork
  • Customer Relations

Learning objective(s)

  • How to PREPARE our mindset ahead of time to make it easier to stay positive in the moment
  • How to PRACTICE on the easy stuff so we get better at staying calm
  • How to PAUSE and NOTICE in the moment so we can avoid reacting and feeling stressed
  • How to make it easier to CHOOSE the best response for ourselves, the other person, and our team

Who should take this program?

All

Fees

Our records indicate you are a nonmember. If you register, you will be charged $39.00 (Standard Nonmember Fee). Members: Please log in to receive member fee.
Standard Member Fee $39.00
checkmark Standard Nonmember Fee $39.00

More program information

Location Online
Area
of study
Personal development
Field(s)
of study
Personnel/Human Resources - Non-Technical (1.0)
Level Basic
Format Group Internet Based
Sponsor Business Professionals' Network, Inc.
NASBA ID#: 107810
Prerequisites Prereq. None
Advance
prep
None
Cancellation
policy
Receive a full refund if you cancel at least four business days before the event start date. Learn more

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If you have questions about this event, please call us at 952-831-2707.